Zimbabwe marks Africa Public Service Day with push for innovation and service delivery reforms

<p>Story by Tamuka Charakupa</p>
<p>GOVERNMENT has reaffirmed its commitment to building an efficient, innovative and citizen-centred public service, as Zimbabwe joined other African nations in commemorating Africa Public Service Day at Chinhoyi University of Technology on Tuesday.</p>
<p>The commemorations brought together government ministries, departments and agencies, which mounted exhibitions showcasing programmes and services aimed at improving livelihoods while providing citizens with direct access to public service providers.</p>
<p>Addressing the gathering, Deputy Minister of Public Service, Labour and Social Welfare, Honourable Mercy Dinha said Zimbabwe must transform its public service to remain competitive and responsive to citizens’ needs.</p>
<p>“If we are to develop as Zimbabwe and compete effectively in the global village, we must continuously redefine our public service from reactive to proactive, from bureaucratic to people-centred, from conservative to innovative. It can no longer be business as usual,” she said.</p>
<p>Honourable Dinha called for a shift towards excellence, greater adoption of digital technologies and stronger partnerships across sectors.</p>
<p>“I therefore call for a mindset shift, from entitlement and toward excellence; digital transformation integrating e-governance, data-driven delivery and smart water management systems; and capacity strengthening through investing in our institutions and our people. In this regard, I invite civil society, development partners and the private sector to walk with us. Let us build together through partnerships, co-financing and shared accountability,” she said.</p>







