Gauteng school report cards delayed ahead of term 2 due to system glitch
A technical problem affecting the Gauteng Department of Education’s learner administration system could delay the issuing of report cards as schools prepare to close for the second term.
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Learners at public schools across Gauteng may not receive their term two progress reports before schools close on Friday, June 26, as the Gauteng Department of Education says it is experiencing technical difficulties.
The department announced the issue in a media statement on Wednesday, June 24, ahead of the end of the second term. Schools are scheduled to reopen on July 21.
With schools set to close on Friday, June 26, the technical difficulties could affect the release of progress reports as reported by IOL.
The department apologised to learners, parents, and school communities affected by delays in the issuing of report cards at some public ordinary schools across the province.
It attributed the delays to a technical problem affecting the system used to process learner information.
“The delay is due to technical challenges affecting access to the South African School Administration and Management System (SA-SAMS), following the temporary unavailability of the Citrix environment that supports the system.
“This has limited the ability of some schools to access, capture and finalise learner data required for the printing and issuing of report cards.”
Gauteng MEC for Education Lebogang Maile acknowledged the inconvenience caused and assured affected communities that the matter is receiving urgent attention.
“On behalf of the Gauteng Department of Education, I extend my sincere apology to learners, parents and school staff affected by this delay. We understand the importance of report cards in tracking learner progress and planning for the academic term ahead,” he said.
Maile clarified that SA-SAMS is a national system administered by the Department of Basic Education and that provincial education departments depend on its operational stability for learner administration and academic record processing.
According to him, the department has confirmed that system administrators and technicians are actively working to restore full functionality and normalise access as soon as possible.
Maile urged affected schools and parents to allow the technical process to be concluded so that report cards can be issued without compromising the integrity and accuracy of learner records.
“We are confident that the technical teams handling the matter will restore the system soon. We appreciate the patience shown by schools, learners and parents as this process is being resolved,” Maile added.
He said the department would continue to keep schools informed as progress is made.
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