Technical issues cause report card delays in Gauteng schools; the government says 'Sorry'
EDUCATION
Technical problems affecting a national school administration system have delayed the issuing of report cards at some public schools across Gauteng, prompting an apology from the provincial education department.
The Gauteng Department of Education (GDE) has apologised to affected learners, parents, and school communities, attributing the disruption to technical challenges with the South African School Administration and Management System (SA-SAMS), which schools use to capture, process, and manage learner information.
According to the department, the disruption was caused by the temporary unavailability of the Citrix environment that supports the national system, preventing some schools from finalising learner records and printing report cards.
Gauteng Education MEC Lebogang Maile acknowledged the frustration caused by the delays and assured parents that efforts are underway to restore the system.
“On behalf of the Gauteng Department of Education, I extend my sincere apology to learners, parents, and school staff affected by this delay. We understand the importance of report cards in tracking learner progress and planning for the academic term ahead,” said Maile.
The department stressed that SA-SAMS is managed nationally by the Department of Basic Education and serves as a critical platform for learner administration and academic record management across schools.
Although the technical fault falls outside the direct control of the provincial department, officials said technicians are working to restore full access so that affected schools can finalise learner results and issue report cards.
Maile urged parents and schools to remain patient while technicians work to resolve the issue.
“We are confident that the technical teams handling the matter will restore the system soon. We appreciate the patience shown by schools, learners and parents as this process is being resolved,” he said.
The department has assured schools that updates will be provided as progress is made and that report cards will be issued once the system is fully operational.
The Star
